LCS Financial Services Corporation is a nationally licensed collection agency that is growing and is seeking Experienced Collection Specialists with at least 2 years of proven experience in third party collections. Our representatives provide a combination of strong collections know-how with the ability to persuade and influence borrowers to resolve their debts all while being compliant with all federal, state and local laws and regulations. We are looking for Collection Specialists that bring their “A” game every day and take initiative by taking a problem and turning it into an opportunity.
DUTIES and RESPONSIBILITIES:
As a member of the collection staff, you will be responsible for achieving recovery goals by making outbound and handling inbound collection calls. Our team negotiates payment arrangements and settlement agreements based upon a financial analysis of the borrower’s ability to satisfy their indebtedness. You will use skip tracing tools to locate borrowers and assets. Additional responsibilities include managing your work queue and documenting accounts while following the company’s policies and procedures including strict adherence to all compliance requirements. You will comply with all federal, state and local laws and regulations including, but not limited to, FDCPA, TCPA, FCRA, GLBA, and HIPAA.
WHAT YOU NEED TO SUCCEED:
LCS is looking for self-starters and results driven individuals who want to control their own success and work hard to achieve it. Selected candidates with collections experience will possess the following:
- Strong communication and influencing skills
- Effective listening techniques
- Patience and ability to manage stress
- Strong organizational, multi-tasking and time management skills
- Ability to analyze each borrower’s unique situation, create and negotiate repayment of past due obligations
- Demonstrated knowledge and understanding of federal, state and local collection laws and regulations
All selected candidates must exhibit flexibility and be open to change and work well in a high-volume, fast-paced and sometimes stressful environment.
THE IDEAL CANDIDATE WILL HAVE:
- Strong work ethic – including attendance, dependability and punctuality
- Have and maintain high standards of professionalism
- High school diploma or equivalent required; undergraduate degree preferred; advanced degrees welcomed
- Minimum of 2-years previous collections and call center experience required
- Minimum 2-years of third-party collections experience
- Fluent in English required; bilingual in Spanish is a plus
- Strong attention to detail and goal-oriented
- Ability to prioritize work and focus consistently on task at hand
- Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette
WHAT WE OFFER:
LCS Financial Services Corporation is an Equal Employment Opportunity employer. We offer a comprehensive benefits package that includes medical, dental and vision coverage as well as life insurance and disability the first of the month following 30-days of employment. We also have a generous time off policy that includes vacation, sick and personal time and paid holidays and 401K plan.
As a prerequisite of employment, all employees must successfully pass a comprehensive background and drug screening requirements.